Promoting the Value of WCPR
This fourth practice change is about engaging partners and actively promoting the value of WCPR to clinicians and other stakeholders involved in your palliative care program. WCPR is an opportunity to use shared decision-making to improve patient-centred care. Effective rounds improve patient care outcomes, increase provider satisfaction and result in more efficient and effective care. It’s important to remind stakeholders of their value in the process and the benefits they receive from actively participating in and supporting WCPR.
Successfully implementing WCPR requires engaging with a wide range of health care providers as potential members. This means communicating the value and benefits of WCPR to these important stakeholders. The key to engaging health care providers is to help them see the value of WCPR—how it will improve quality palliative care for patients by supporting effective communication and shared decision-making.
Value Statements for Senior Leaders
WCPR results in quality patient care
RESPONSE: “High-quality care transitions are a strategic priority, and WCPR facilities communication and coordinated actions among many different health care providers. I would be happy to sit down with you and explain the project in more detail.”
WCPR improves efficiency
RESPONSE: “While I appreciate your concerns, WCPR ties into the mission of our organization, which is to focus on client-centred care and create efficiencies in our practice. Implementing WCPR through the lens of our corporate mission will help us attain this goal.”
WCPR increases providers’ skills and job satisfaction
RESPONSE: “Health care providers involved in learning from and working with others increase their knowledge and skills in palliative care. The collaborative discussions and care planning result in increased satisfaction for many providers involved in WCPR.”
| When engaging senior leaders, share brief and concise presentations that link WCPR with strategic goals and Triple or Quadruple AIM values. |
Use this helpful guide sheet to support your conversations.
Value Statements for Family Physicians
WCPR improves care for patients with a palliative diagnosis
RESPONSE: “By engaging in WCPR with members of the patient’s enhanced circle of care—a wide range of health and social providers—family practices can provide patient-centred care that responds to patient preferences, needs and values.”
WCPR streamlines communication for complex palliative care issues
RESPONSE: “Through the WCPR, family physicians can share clinical cases, listen, reflect and receive feedback about processes of care using a standardized communication system. Participating in WCPR is an effective way to communicate with palliative care teams and specialists, saving time and resources when dealing with patients who have pain and symptom-management issues.”
| When communicating with family physicians about WCPR, share the benefits to their patients in a short and concise way. |
Use this helpful guide sheet to support your conversations.
Value Statements for Frontline Providers
WCPR helps providers deliver better clinical outcomes for patients
RESPONSE: “By participating in WCPR, you get access to an interdisciplinary team of palliative care specialists and other professionals. Discussions and care planning result in timely interventions to address symptom burden and decrease suffering for patients with a palliative diagnosis.”
Attending WCPR is good use of your limited time
RESPONSE: “WCPR is an opportunity for multiple disciplines to effectively discuss patient care in a more holistic manner. Conversations are patient-centred and focus on explicit goals for the plan of care, decisions and follow-up actions.”
| When engaging frontline providers, it is important to reinforce that WCPR saves time and is not an additional commitment they need to work into their busy schedules. Use these frontline value statements to help guide your conversations. |